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Terms of Service

Terms of Service

Last updated: April 2, 2026

These Terms of Service ("Terms") govern your use of Glintback ("the Service"), operated by Glintback ("we," "us," or "our"). By creating an account or using Glintback, you agree to these Terms. If you do not agree, do not use the Service.

1. Description of Service

Glintback is an AI-powered review response management platform for local businesses. The Service connects to your Google Business Profile, monitors incoming reviews, generates personalized response drafts using artificial intelligence, and posts your approved responses back to Google on your behalf.

2. Eligibility

You must be at least 18 years old and have the legal authority to bind the business entity you represent. You must be an Owner or Manager of the Google Business Profile(s) you connect to Glintback.

3. Account registration

You register using Google OAuth. You are responsible for maintaining the security of your Google account and for all activity that occurs under your Glintback account. You must notify us immediately of any unauthorized access. We are not liable for losses arising from unauthorized use of your account.

4. Google Business Profile connection and consent

To use Glintback, you must connect at least one Google Business Profile and grant us OAuth access with the business.manage scope. During onboarding, you will provide prior express written consent authorizing Glintback to generate and post AI-assisted responses to your Google reviews on your behalf, as required by Google's policies.

You may revoke this access at any time through your Google account settings or the Glintback dashboard. Revoking access will stop review syncing and response posting for the affected location(s).

5. AI-generated responses

Glintback uses third-party AI models (including OpenAI and Anthropic) to generate review response drafts. You acknowledge and agree that:

  • AI-generated drafts are suggestions only. You are solely responsible for reviewing, editing, and approving any response before it is posted to Google.
  • All AI-generated responses require your explicit approval before being posted to Google. No response is ever posted automatically.
  • AI-generated content may occasionally be inaccurate, inappropriate, or not aligned with your preferences. You should always verify response content before approving.
  • We are not liable for any consequences arising from responses you approve and post, whether or not you edited the AI draft.
  • Reviews flagged for safety concerns (legal threats, discrimination allegations, safety violations, employee mentions) bypass AI generation and are routed to you for manual handling. You are responsible for seeking appropriate professional advice for these situations.

6. Subscription plans and billing

Glintback offers the following subscription tiers:

  • Starter ($29/month or $23/month billed annually): 1 location, up to 50 AI responses per month, email notifications, basic dashboard.
  • Growth ($49/month or $39/month billed annually): 1 location, unlimited AI responses, sentiment analysis, SEO-optimized responses, analytics.
  • Multi-Location ($79/month or $59/month per location, billed annually): Everything in Growth plus multi-location dashboard. Minimum 3 locations.

Free trial

New accounts receive a 14-day free trial. No payment information is required to start your trial. At the end of the trial, you must subscribe to a paid plan to continue using the Service.

Payment processing

All payments are processed by Polar.sh, our Merchant of Record. Polar.sh handles billing, tax compliance, refunds, and chargebacks. By subscribing, you also agree to Polar.sh's Terms of Service.

Plan limits

Each plan includes specific usage limits (response counts, location counts). If you reach your monthly response limit on the Starter plan, no additional AI responses will be generated until the next billing cycle or until you upgrade to a higher tier. We will notify you when you are approaching your limit.

Cancellation

You may cancel your subscription at any time. No contracts, no cancellation fees. Upon cancellation, you retain access through the end of your current billing period. Your data remains accessible for 90 days after cancellation in case you choose to resubscribe.

7. Acceptable use

You agree not to:

  • Use the Service to post responses that are defamatory, threatening, harassing, or otherwise illegal
  • Connect Google Business Profiles that you do not own or have authorization to manage
  • Use the Service to generate fake reviews or manipulate review content
  • Attempt to circumvent plan limits or billing through technical means
  • Reverse engineer, decompile, or attempt to extract source code from the Service
  • Use automated tools to access the Service in a manner that exceeds reasonable use
  • Resell, sublicense, or provide access to the Service to third parties without our written consent

We reserve the right to suspend or terminate accounts that violate these terms.

8. Intellectual property

The Glintback platform, including its design, code, branding, and documentation, is owned by us and protected by applicable intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service for your business operations.

You retain ownership of your business data, review content, and any edits you make to AI-generated responses. We retain no ownership claim over your content.

9. Data portability

We believe your data belongs to you. You may request a full export of your reviews, responses, and account data at any time by contacting us. We do not impose data lock-in or charge fees for data export.

10. Service availability and modifications

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, updates, or circumstances beyond our control (including changes to the Google Business Profile API).

We reserve the right to modify, update, or discontinue features of the Service. We will provide reasonable notice for material changes. If a change materially reduces the functionality of your current plan, you may cancel without penalty.

11. Third-party services

Glintback integrates with and depends on third-party services including Google (Business Profile API), OpenAI, Anthropic, Polar.sh, and others. Your use of Glintback is also subject to the terms and policies of these providers. We are not responsible for changes, outages, or policy modifications by third-party services that may affect the functionality of Glintback.

12. Limitation of liability

To the maximum extent permitted by law, Glintback and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, profits, business opportunities, or data, arising from your use of the Service.

Our total liability for any claim arising from these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

Specifically, we are not liable for the content, accuracy, or appropriateness of AI-generated responses that you approve and post; actions taken by Google regarding your Business Profile, including review removal, profile suspension, or API access changes; business outcomes, revenue changes, or reputational effects resulting from posted responses; or delays in review syncing caused by Google API rate limits or outages.

13. Indemnification

You agree to indemnify and hold harmless Glintback and its operators from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or responses posted through your account.

14. Disclaimer of warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that AI-generated responses will be accurate, appropriate, or effective for your business needs.

15. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.

16. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes by email or through a notice on the dashboard at least 30 days before the changes take effect. Your continued use of Glintback after the effective date constitutes acceptance of the updated Terms. If you do not agree with the changes, you may cancel your subscription before they take effect.

17. Contact us

If you have questions about these Terms, contact us at [email protected].